Return & Refund Policy
We want you to be satisfied with your purchase. This policy describes when and how you can return an item and request a refund, in line with Malaysian consumer regulations.
1. Eligibility
Items may be returned within 7 days of delivery if they are unused, in their original packaging and accompanied by proof of purchase. Perishable, personalised or hygiene-sensitive goods are not eligible for return.
2. How to Request a Return
Contact our support team with your order number to obtain a return authorisation. Once we receive and inspect the returned item, approved refunds will be issued to your original payment method within 7–14 business days.
3. Non-Returnable Items
For hygiene and safety reasons, certain categories (e.g. opened cosmetics, food, underwear) cannot be returned unless defective. Defective items are covered by warranty and may be exchanged.
4. Contact
For return or refund assistance, please reach us at support@sea-commerce.example.